FAQ

General Guideline

Orders placed before 3 pm and arrive together will be processed on the same day, and those received after 5 pm and arrive together will be processed on the next working day.




If all your orders have arrived at our warehouse, we will process them as quickly as possible, or you can submit the freight order to us after the goods have arrived.




When will you process my freight order?

If everyone sends some cotton, wool, plastic products, etc., it takes up a lot of space on the plane. But the actual weighing weight is very light, and the air freight and express companies have developed a volume weight calculation method based on the actual weight.



Because air transportation uses aircraft transportation, there is space in the aircraft's warehouse.



First, let me give you an example.



*Why is there a way to calculate volume and weight~



Please pay attention to this! So as not to have unpleasant things happen!



For example, the actual weight of your goods is 1.5KG, and the invoice is also 1.5KG, but the volumetric weight is 4.6KG, and the charge will be 5KG.




= 2.5 kg



Throwing weight = (25 x 20 x 30)/6000



The actual volume of the item: 25cm x 20cm x 30cm



The actual weight of the item: 1 kg



*Example 1:




According to the calculation method of air transportation, the freight is based on the actual weight or the weight of the "dropped weight", whichever is the weight. What is "throwing heavy"? It is the so-called Volume Metric.



If the weight of the object is 1.2kg, we will charge an air freight of 2kg.



Weight calculation method:

注册分为“提交信息”和“激活用户名”两个步骤,整个过程只需2分钟。

  1. 进入注册页面,首先输入一个您常用的电子邮件地址,用于激活账户。

  2. 设置密码。

  3. 仔细阅读“注册协议”,同意条款后,点击“提交注册” 按钮。

  4.完成注册。

Simple 5 China.






One, select a product and submit a purchase order




"Purchase -> I want to buy" at the member center in China




Tip:




1 problem, and




2 persons,




3 A number of overweight sellers have to make incomplete money mail meetings




4 virtual now for now






2. Commodity settlement




He said: "I don't know, I'm sorry." He said, "I'm sorry." He said, "I'm sorry." He said, "I'm sorry."






Three, order for you




The effect of the purchase of your order for the item






Fourth, the goods arrive, send for delivery




"It can be deployed according to plan, our way ..." Click on air transport within 5-7 days, 12-17 country






Five, confirm the receipt




After confirming the correct waybill, ""!

Order status


Delayed: initial condition after order is shipped and waiting for buyer to process.


Processing: Orders have been confirmed and delivered to the appropriate purchasing force and are being processed.


On the way: Goods waiting to enter warehouse PAYNSHIPMENT GLOBAL.


Arrived: The product has entered the warehouse PAYNSHIPMENT GLOBAL, and the product has been inspected. You can submit it for shipment.


Delivered: The warehouse has sent the package to the destination, waiting for the customer to receive the goods.


Invalid order: The name and price of the product do not match the one shipped, the product is out of stock, the product does not have a picture or description, virtual goods, prohibited goods etc., all are considered invalid orders




Status waybill


Pending: Product is waiting for worker PAYNSHIPMENT GLOBAL to process.


Awaiting weighing: The product is waiting for employees PAYNSHIPMENT GLOBAL to weigh.


Awaiting payment: The payment method is awaiting payment PAYNSHIPMENT GLOBAL customer.


Awaiting delivery: Item waiting for employee PAYNSHIPMENT GLOBAL to be sent.


Shipped: The product has been shipped to its destination, waiting to be received.


Invalid road bill: For goods, staff and members in trouble.




* Note: When the seller's actual shipping condition does not match the product information sent by the member, such as: wrong quantity, you need to confirm with the member to enter the warehouse PAYNSHIPMENT GLOBAL. A description of the problem is provided to us via the customer service mailbox (service@paynshipment.com), and the customer service specialist will address it for you and respond as soon as possible.

如何生成代运订单

当您在中国商家网站完成购物后,请在“我的订单>我要代运”处进行商品的提交。

1.将您在其他网站购买商品的详细填写到包裹资料输入框中,填写完毕后点击“保存和提交”按钮。您的包裹将会输入送货订单。
2.当填写商品包裹资料时,您必需填写数所需的资料如下。
     ■ * - 必须填写
     ■ 商品名称 - 必须填写包裹里所有的货品因为这是会出现在COMMERCIAL INVOICE.
     ■ 快递单号 - 每个包裹的快递单号必须是独一的
     ■ 商品数量 - 请填写每个包裹里商品的数量(*注:不是包裹的数量)。
     ■ 申报总价(¥)
     ■ 物流公司
  填写后,就选择所要的商品然后按提交所有包裹资料键进入我的订单如下图。订单已生成,客户在我的订单里头会看到所提交的订单。订单状态为在途中等待货运。


3.在"我的订单->商品订单"提交运送后,就会进入提交运单。顾客可以选择运送方式及所需的附加服务。当顾客确认提交后将会生成运单。
  i. 系统会显示你所提交的商品资料,确认全部真确才进行下一步。
  ii. 填写及确认你的收货地址。请在此选择你的运送区域。注意全部资料必须真确以免货物运送时出现差错。
     iii. 选择你的运送区域后,你会显示不同的运送方式及费用。请在此选择你所要的运送方式。
  iv. 接下来亲爱的客户可以选择所要的附加服务来减轻货物的重量和查验货。如有特殊说明请在此说明。当一却无误后,提交运单来结束提交过程。

4.运单已生成,客户在我的运单里头会看到所提交的运单。运单状态为待处理。

5.当单状态为已到货后(包裹全部收到),运单状态会改为等待称重。这时就等待工作人员称重及提供重量。

6.当货物称重完毕后,运单状态改为等待付款。客户会被显示重量,运费和总运费。如果一却无误后,按"付款"键以支付费用。

7.提交运单结算前,系统会显示运单所有费用让顾客确认运单并结算。确认提交后,货物会自动安排运送到达你所设定的目的地。

8. 付费成功后,运单状态等待发货。

9.当运单状态为已邮寄时,你就可以追踪包裹行踪。货到的话就按确认收货来完成整个流程。



订单状态
在途中:商品等待进入PAYNSHIPMENT GLOBAL仓库。
已到货:商品进入PAYNSHIPMENT GLOBAL仓库,商品已完成验货.您可以提交运送了喔。 
已邮寄:仓库已经发送包裹去目的地,等待客户收货。
无效订单:商品名称、价格与提交的不一致,商品没货,商品无图片或描述,虚拟商品、违禁商品等,均视为无效订单


运单状态

待处理:商品等待PAYNSHIPMENT GLOBAL员工处理。
等待称重:商品等待PAYNSHIPMENT GLOBAL员工称重。
等待付款:运单等待PAYNSHIPMENT GLOBAL客户付款。
等待发货:商品等待PAYNSHIPMENT GLOBAL员工发货。  
已邮寄:商品已经邮寄去目的地,等待收货。  
无效运单:对于问题商品,工作人员与会员.

*备注:当商家实际发货情况与会员提交的商品信息不符,比如:数量有误,需要与会员进一步确认才能进入PAYNSHIPMENT GLOBAL仓库。问题描述等通过客服邮箱(service@paynshipment.com)提供给我们,客服专员会为您处理并尽快给您答复。

Parcel Shipment Rules & Regulations

*1.Air Shipping Items total value less than USD100 @cannot more than 15KG/order are not required to pay tax.

*2. Value Declaration: Refer to parcel value filled in RMB amount by the customer,
our system will auto convert to USD. Value declaration exchange rate as USD 1.00 = ¥6.2。

*3. Air flight fare here include custom clearance but not include tax. However, it's almost zero percent chances been tax by custom,
if your shipment has been tax, can be settled by express company.

*4.Daigou Risk: If anything happen like damage and lost to your shipment on the way to the destination,we are not responsible for that. Bear in mind while receiving your parcel, make sure your items weight and quantity is correct then only sign on it.

*5.If there is any damage on your parcel,please check on the spot and inform the delivery man;
Must take picture and send to email:service@paynshipment.com
Or phone us.:601169207802(Immediately). Once all the info in place, 「PAYNSHIPMENT GLOBAL」will fight for the customer to ask for compensation of shipping company.

*6.Air Shipment Compensation: If parcel lost or missing, the shipping company will follow your declaration value or the most USD100 as compensation.
The compensation will be 3 times of shipment fee or good declaration value whichever is lowest as basic. Note:If it's highly valuable goods, please contact us for buying insurance.

*7.Sea freight Compensation: If parcel lost or missing, the shipping company will follow your declaration value or the most 3 times of your shipping fare as compensation.
The compensation will be 3 times of shipment fee or good declaration value whichever is lowest as basic. Note:If it's highly valuable goods, please contact us for buying insurance.

*8.Any issues cause by Taobao seller, we are not responsible for that. (Cheat,Color,Quality or Parcel Missing etc)

*8.If seller not honest,parcel missing half way, quality issue, send wrong good, color mistake etc. We are not responsible~

*9.If buyer received the parcel and discover the product is not the right one etc, we will help customer to request the seller to solve it.

*10.For customer who request for perfect and good quality, it's advisable while make order please choose QC service (Extra charge needed) whereby the warehouse staff will help to ensure your product in good quality when arrive in our warehouse.

*11.We would like to make sure customer can enjoy perfect buy for me service.
Make sure you understand the basic risk of buy for me service,for those items condition received by customer, we are not responsible for it. During festival, the shipment will be slow caused by custom clearance delay and big volume of shipment. We are not responsible for the delay.

*12.Parcel status show received but buyer claim that never receive it. Buyer have to trace where is their parel. Please understand that there is a risk in buy for me service, whereby goods might not arrive on time.

*13.Customer need to request seller pack the parcel in suitable way to avoid damage while shipping. Any damage on the goods received by warehouse, our company will not responsible for it but will help to get compensation from seller.

*14.If worry about goods condition, we do provide service like count goods, QC, take photos etc. Please contact customer service:service@paynshipment.com. If customer complaint that wrong product or product missing or send wrongly. We are not responsible for it.

*15.All the duration provided for Air and Sea shipping here, are not cover public holiday and festival,weather, custom clearance delay etc. We are not responsible for any delay causing loss by customer.

*16.Only for those product out of stock allow to refund, else once sold out non-refundable or exchangeable.

*17.If customer make order and choose our shipping service, it means customer accept all the rules and regulations above.
Bear in mind while using our shipping service, must understand all the flows,rules and consideration then only make order. Please wait patiently for your parcel to arrive. Thank You.

 *Weight Calculation:
If good weight is 1.2kg, we will charge 2kg as air freight fee.
According to air freight calculation, the air freight fee will use either actual weight or volumetric weight whichever is heavier. What is volumetric weight? It's based on height, width and length.

*Sample 1:
Good Actual Weight:1 kg
Good Volumetric Weight:25cm x 20cm x 30cm
volumetric weight = (25 x 20 x 30)/6000
= 2.5 kg

If your goods actual weight is 1.5KG,receipt written 1.5KG, but if volumetric weight is 4.6KG,charges is based on 5KG。
Please beware of this! To avoid any arguement later!

*Why volumetric weight calculation exist~
Firstly, give an example.
Due to air freight is using air plane, the flight storage only contains limited space one.
If most of us send items like toy and plastic items etc, it takes a lot of space. But the real actual weight is actually very light. That's why the air freight company set the rule for volumetric weight calculation.

必须符合国际航空运输协会(IATA)的规定

空运 网络拒绝接收如下物品:冒牌、液体、粉末状、食品、鲜活、药品、易燃易爆、腐蚀品、光碟、军火武器等国际航空运输协会(IATA)限制的物品。

如果您有冒牌/仿牌货需要空运 - 顾客可以直接联系客服询问详情。如果顾客误报 / 虚报该物品类型 或使用错误货运方式,我司将不承担有关所有的损失费用,请顾客谨慎提供正确资料并使用适当的货运方式。

什么是敏感物品 ?
液体,粉状物,电子产品,电池,名牌,仿牌 都属于 敏感物品 -需要敏感空运
不能普货空运但可以敏感空运的?
空运网络通过走其他管道来进行一些小量的敏感空运 ,不过到了中国重要日子如国庆日/新年 海关就会严查而导致清关和运送缓慢,大部分敏感货有可能无法使用空运但顾客可以选择海运方式运送。

*Shipment Rule !
Normal Goods & Sensitive Goods Differences:
Pirated product, liquid, beauty product, medicine, battery contains product, CD, DVD, powder and adultery products as sensitive goods.

*Air Shipment Prohibited Goods:
Dangerous goods, weapon, animal, currency, alcohol and all the international freight associate banning items.

*Weight Calculation:
If good weight is 1.2kg, we will charge 2kg as air freight fee.
According to air freight calculation, the air freight fee will use either actual weight or volumetric weight whichever is heavier. What is volumetric weight? It's based on height, width and length.

Sample 1:
Good Actual Weight:1 kg
Good Volumetric Weight:25cm x 20cm x 30cm
volumetric weight = (25 x 20 x 30)/6000
= 2.5 kg

If your goods actual weight is 1.5KG,receipt written 1.5KG, but if volumetric weight is 4.6KG,charges is based on 5KG。
Please beware of this! To avoid any arguement later!

Why volumetric weight calculation exist~
Firstly, give an example.
Due to air freight is using air plane, the flight storage only contains limited space one.
If most of us send items like toy and plastic items etc, it takes a lot of space. But the real actual weight is actually very light. That's why the air freight company set the rule for volumetric weight calculation.

All packaged goods can be stored in our company for free for one month (30 days) from the day they are packaged. Any more than one month will be deemed to have been given up. Our company will not make any compensation for loss, damage, etc.


All goods have a free storage period of one month (30 days) from the day they enter the warehouse. After one month has passed, we will not charge the storage fee, but if there is any loss or damage, our company will not compensate.

代购与货运规则:
1. 空运包清关,不包Tax。但是中Tax的几率接近0,
* 遇上Tax,您可委托快递办理,货到才付给递送员。

2. 代购风险
* 货物在运途中发生任何意外,损坏,遗失,海关没收一切责任归于买家。
* 谨记在签收包裹之前,必须先自行检查货品的重量和数量再签收。
* 如果包裹破损,必须当场检查并通知送货人员;
* 一定要拍下照片转发电邮到service@paynshipment.com(第一时间)
* 在资料充足的情况下「PAYNSHIPMENT GLOBAL」会尽能力替顾客向运输公司追讨。
* (货品一旦被签收就是默认货品在收到的情况下是齐全和没有问题的。所以为了避免不愉快的事情发生以及误会,请客户在签收之前检查清楚哦。)

3. 任何淘宝卖家所照成的问题,本店一律不负责.(如:欺诈,色差,质量差,发少货等)

4. 如卖家欺诈,运输途中损失,品质问题,货不对版,颜色错误等问题,一律不负责~(支付宝但保)

5. 若买方在收到货之后发现卖家发错货等问题一律不会负责,但是会尽能力向淘宝卖家找出解决方案。

6. 对品质要求严格者,完美主义者,建议在下单前选择代验货服务(需要另行付费)务必考量代购风险以及物流流程。
* 因为本司要确保双方能在愉快的情况下提供您完美的代购服。
* 必须了解基于代购风险,对于到手的货品的一切不满,本店均不负责。
* 所有产品品质风险均由顾客承担。
* 物流遇上节日假期,海关检验所造成的缓慢,拖延,本店均不负责。

7. 经显示签收,而买家却还没有收到包裹。买家需要亲自寻找包裹的踪影。请大家谅解。

8. 代购是有一定的风险的,有时不一定会在预定的时间内到达的。

9. 顾客需要要求买家把货物送来的时候,提供适当的包装,以防止货物在运送途中有所破损,有关包裹内的货物在抵达我司已经破损我司将不承担,但会尽量替卖家追讨。

10. 如果担心货物有所问题,需要点货,验货,或拍照,请联系客服,事后顾客有所申诉货物不对版,货物漏发,发错,我司一概不承担此责任。

11. 所有提供抵达货运天数,不含节日/假日假期,天气影响/海关处理等延误。如果有所延迟我司将不会承担延误赔偿。

12. 只有在货物缺货的情况向才会退款, 所有售出商品恕不退还或更换。

13. 顾客如果下单与让我司承担货运服务,等同接受以上条款。

* 谨记使用代购服务下订单是要在经过考量,了解流程,才提交;再耐心等待包裹到手,一切就完成了

Payment

到目前为此只通过paypal来支持全球范围4种国际卡(VISA 、Master 、American Express、JCB Card)和部分国家银行卡。

Anda boleh memindahkan wang melalui transfer bank dalam talian atau pengiriman ke akaun bank anda, dan mengambil tangkapan-tangkapan mesej yang berjaya, kemudian kirimkan kepada kami atau hantarkan whatapps ke numbor ini 01169207802



Account

在“会员登录”点击“忘记密码”,按提示找回密码。若按上述方法无法找回密码,请联系我们的客服人员。

After Sale Service

商品退/换流程


  第一步:如果您是因为商品质量问题需要退换商品,请发电子邮件给代购客服申请退货。
  第二步:代购客服收到您的申请后,将与国内销售商沟通。当确定他们接受退换时,代购客服将通过电子邮件与您联系,告知您退换的细节。
  第三步:了解退货信细节后,请您将相关物品(商品+原始购买凭证+原包装+代购网发给您的退货审核结果邮件复印件),尽快寄还给代购。
  请注意:
  对于退货商品,请您务必在商家承诺退货的期限内寄还给代购。同时,因为国际退换需要相当的时间(通常都要等待一个月以上),因此请您在退换过程中耐心等待,代购网也会及时通知您退换的进展情况。

代购网致力于消除您国际网络购物的一切后顾之忧。

  为了保证您的购物方便和安全,您在购物的每一个过程都有相应的标准,包括退货和更换商品。

  A. 发货错误、次品或货物被损
  当您收到的商品发生上述问题时,请将商品及外包装一同拍照后,把数码照片和相关情况的描述发送到客服信箱:service@paynshipment.com。我们会为您处理后给出答复。

  B. 商品出现质量问题
  当您购买的商品在使用一段时间后出现质量问题,只要该商品还在质量保证期之内,且有原始购买凭证和商品质量保证卡,您可以委托我们与国内商家联系办理退/换货。

  对于符合退/换条件的商品,PAYNSHIPMENT GLOBAL代购系统网将负责运至国内商家,并将修好或更换的商品运回给您。因每个销售商/生产商都有其独特的处理商品质量问题的原则和方式(以商品质量保证卡中所注明的为准),我们无法保证厂商能完全满足您的要求,但会尽力为您争取利益,让您满意。

  我们提供此代理服务,不收取任何服务费,但您需承担商品的来回运费。我们保留拒绝为不符合质量保证条件的商品代理此服务的权利。

  我们推荐的国内商家是值得信赖的,我们承诺30天内100%退换货(从发货日期至我们收到您的退货商品,以邮戳为准)。
  发生以下任何情况,我们将不接受您要求退换的商品:
  A. 商品被调换,原貌改变,或者零件丢失;
  B. 被拆封的商品,比如软件包、CD、DVD、卡带等;
  C. 没有原始购买凭证的商品。
  特别提醒:在易趣、淘宝等诸如此类的网站需谨慎购物,因其存在较多不法商业行为,如有发生,我们则无法为您安排退换货事宜。

How to deal with lost property


Please notify our company within 24 hours after receiving the goods. If you do not notify our company within 48 hours, no compensation will be made.


When notifying our company, please send the following information to our company at the same time


1. Picture of the outer packing box of the goods


2. Pictures weigh the entire shipment


3. Proof of purchase of the lost item (Taobao screenshot or purchase order, etc., name, value and other information of the item is required)


Our company will not compensate for the loss or damage of sensitive goods and general goods.


Our company will review the information received and pay compensation. The standard of compensation is 5 times the value of the goods or goods, whichever is lower, and the maximum does not exceed RMB 600.